Privacy Policy

Effective Date: 07 June 2025
Company Name: Comevoyage
Website: https://comevoyage.com
Contact Email: business@comevoyage.com

Comevoyage (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal data:

Personal Identification Details: Full name, date of birth, gender, nationality, NRIC/passport number
Contact Information: Email address, phone number, mailing/billing address
Travel Details: Flight information, travel preferences, visa details, insurance requirements
Payment Details: Credit/debit card info (processed via secure third-party gateways)
Driving Information: International driver’s license (if driving is involved in your trip)
Health and Dietary Information: Only if relevant and provided voluntarily
Technical Data: IP address, browser type, device type, pages visited, and cookies

2. How We Use Your Information

We use your information for the following purposes:

To process bookings and deliver travel services
To personalize your experience and offer customized travel packages
To communicate with you, including booking confirmations and updates
To respond to inquiries, complaints, or customer service needs
To improve our services, website functionality, and customer experience
To comply with legal and regulatory obligations
For marketing (only with your consent, where required)

3. Disclosure of Personal Information

We may share your personal data with:

Third-party service providers (e.g., airlines, hotels, insurance companies, chauffeurs) to fulfill your booking
Payment processors and financial institutions for secure payment processing
Legal or regulatory authorities where required by law
Our IT and marketing vendors who assist in operating our website or communications (under strict confidentiality agreements)

We will never sell or rent your personal data to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes secure servers, encryption, firewalls, and access controls.

However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Retention of Data

We retain your personal data only for as long as necessary to:

Fulfill the purpose for which it was collected
Meet legal, accounting, or reporting requirements
Resolve disputes or enforce agreements

After that, your data will be securely deleted or anonymized.

6. Your Rights

You have the right to:

Access your personal data
Correct or update inaccurate information
Withdraw consent to data processing (where applicable)
Request deletion of your personal data (subject to legal exceptions)
Object to marketing communications at any time

To exercise any of these rights, contact us at business@comevoyage.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Understand user behavior and website traffic
Enhance site functionality and user experience
Serve relevant content or ads (with your consent)

You can manage cookie preferences through your browser settings.

8. International Transfers

If your data is transferred outside of Singapore (e.g., to service providers or partners overseas), we will ensure it is protected with adequate safeguards and in compliance with PDPA requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated Effective Date. We encourage you to review this Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

📧 Email: business@comevoyage.com
📞 Phone: +65 93230188
🌐 Website: https://comevoyage.com